Shipping and returns
Shipping of the package
As a general rule, the packages are shipped within 48 hours after receipt of payment, via DHL or Express * Mail with tracking number and delivery without signature. Get in touch with us before requesting this option. Whatever form of shipping you choose, we will provide you with a link so you can follow your order online.
Shipping costs include handling and packaging costs, as well as postal costs. Manipulation costs are fixed at a price, while transport costs may vary depending on the total weight of the package. We recommend that you group all your items in the same order. We can not combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items.
The boxes are large and your articles will be well protected.
Changes and returns
Any refund or change will be accepted by www.opticaresbarcelona.com once they have been notified through your order history. In case of a problem, you can also inform us by e-mail or telephone.
The customer must send us the products properly packaged (the customer is in charge of this transport). If what you want is a change, you must make a new order with the new products you want and send us the products that you do not wish to return. No changes or returns for lenses or scratched and / or used frames.
Once it is received and verified its perfect state, the return of the amount of the value of the returned goods will be reimbursed (no transportation costs or reimbursement fees or possible customs charges will be reimbursed, as they are already compliments ). The payment of the amount will be made in the same way that the payment of the product was made. In refunds against reimbursement payments, it will be reimbursed in a bank account provided by the customer through a transfer.